Understanding how contact management works before getting started

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This help center is dedicated to the new version of our software: Sarbacane Suite. If you are a user of the previous version, Sarbacane Sunrise, you can find here the help center related to this version of the software. The update of your account to switch to Sarbacane Suite will be proposed to you shortly by our teams.

In Sarbacane Suite, contact management is essential for successfully carrying out your campaigns and communications. To clarify how contact management works, we will explain how it operates in Sarbacane Contacts, the central application dedicated to this task.

Sarbacane Contacts: The Hub of Your Contact Management

Sarbacane Contacts plays a central role in the Sarbacane Suite ecosystem regarding contact management. Here's how you can use it:

  • Creating and managing contact lists for your campaigns managed via Campaigns: You can create and manage your contact lists in Sarbacane Contacts. These lists will then be used for sending email campaigns, SMS marketing, or for executing automated scenarios directly from Sarbacane Contacts.
  • Collecting contacts via Sarbacane Forms: If you use Sarbacane Forms to create web forms, the contacts collected through these forms will be automatically integrated into Sarbacane Contacts. This allows you to centralize your contacts for simplified management.

Contact management in other Sarbacane Suite applications

For other applications within Sarbacane Suite that also require contact management, note that this management is carried out directly within each respective application. This applies to the following applications:

  • Sarbacane Sendkit
  • Sarbacane Engage
  • Sarbacane Chat

Contact management is specifically carried out within each of the applications mentioned above. Therefore, it is not necessary to go through Sarbacane Contacts to manage the contacts of these applications.

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