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Licenses, Payment, and Billing

Everything you need to know about licenses, payment terms, and billing for Sarbacane

Sarbacane Essential, Premium or Exclusive: what are the differences?

What is a Sarbacane Suite license?

Is it possible to subscribe to applications with different levels of support and services?

Can I change the level of support and services during my subscription?

Can I add or remove licenses during the subscription term?

What is the level of support and services included by default in all plans?

What are the different subscription options available?

How do I renew my subscription?

How do I cancel my subscription?

How to choose between a monthly or annual subscription?

If I have multiple users, will each of them receive the same level of support and services?

What is the minimum sending volume?

Licenses

How to purchase a license?

How to assign a license?

Can I purchase a Suite license and additional licenses?

Can I revoke the assignment of a license to a user?

How does the licensing system work?

Are the prices of Sarbacane licenses per user or per company?

Can I change my volume during my subscription?

I need more volume than what is offered, what should I do?

I do not need as much volume as the minimum offered, can I pay less?

How can I access my invoices?

How can I use a promotional code?

How can I modify my saved credit card?

How can I change my bank account details (RIB) for a direct debit?

What payment methods are accepted?

Does the price of Sarbacane subscriptions include VAT?

If I pay by SEPA, how long will it take before I can use my subscription?

Are there any setup or management fees?